1.1 The deposit listed on your order confirmation form is due on or before the date given. Your cake is not booked in until this is paid.
1.2 If the deposit is not paid by the due date, your order will be cancelled. You will be emailed or messaged before this happens.
1.3 Deposits are non refundable
1.4 Deposits for all celebration cakes are 40% of the total cost.
1.5 A deposit of 50% of the total cost is payable for weddings
1.6 Full payment on your order is required before delivery, which is 7 days prior to delivery for celebration cakes and 1 month prior to delivery for wedding cakes. These dates will be confirmed on your order confirmation.
2.1 If for any reason you wish to cancel your order please email firstname.lastname@example.org
2.2 All deposits are non-refundable
2.3 Orders cancelled after 14 days will lose their deposit. You will also be billed for any work completed on the order.
2.4 Orders cancelled with less than a week until delivery will require full payment and no refunds will be given.
2.5 In the event of Force majeure (causes that cannot be anticipated and are out of Maria Summers Cake Design's control including act of god, act of man, act of parliament, strike action, postal delay, extreme weather conditions, vehicle accident , severe health issues or hospitalisation of Maria Summers Cake Design owner or immediate family or any other reason beyond Maria Summers Cake Design's control will be excused from carrying out the order until a normal service has resumed and Maria Summers Cake Design reserves the right to not refund any payments already made
3.1 All orders are bespoke and made to your exact requirements as stated on the order form and so each quote will be individual and relate specifically to that order. I will strive to create your cake exactly to the design description given, however the design may need to be altered for it to work on the cake.
3.2 All cakes are hand crafted, because of this there may be slight variations in colour and the overall look of the cake.
3.3 If you need to change the design of your cake, please let me know as early as possible to ensure the change is viable.
3.4 Celebration cake designs may be amended up to 14 days before the delivery date.
3.5 Wedding Cakes designs may be amended up to 4 weeks before the wedding delivery date.
3.6 The price may change due to the worked needed. This can go up or down.
Delivery and collection
4.1 Delivery is available 7 days a week from 8am to 8pm. Please select a time that best suits your needs
4.2 I strive to deliver cakes on time, however I cannot be held liable if weather or traffic conditions delay the delivery.
4.3 Please make me aware if there is anything that will make delivery hard. Such as no parking or your house isn't easy to find. etc
4.4 Once products are collected and leave the premises they become the customers responsibility. Maria Summers Cake design will not be liable for any damage.
4.5 Once products are set up at an event or venue, we shall take a photograph. We shall not be liable for any damage thereafter.
5.1 Stands are hired out at a cost of £15 for Cake Stands and £15-£25 for Cupcake Towers.
5.2 A fully refundable security deposit of £50 is required to hire a stand.
5.3 The deposit will be returned in full no later than 3 days after return of the stand as long as the stand is returned in the condition it was borrowed.
5.4 Please do not wash the stand. You may wipe it with a damp cloth if needed.
5.5 Any damage will be assessed and your deposit may be held to cover repairs or replacements.
5.6 All hired items must be returned within 3 days of the event. Unless otherwise stated, it is up to you to return the stand to me.
5.7 If the stand is not returned within 3 days, a further fee of £5 per day will be added until the stand is returned.
5.8 Collection of the stand from the venue is available and will incur a small fee depending on location. Please let me know when ordering.
Publication and Advertising
6.1 The photos taken of your cake before they are delivered belong to the Maria Summers Cake Design.
6.2 The photos will appear on our website, facebook page and any other social media accounts we hold.
6.3 The photos may be used in future publications or advertising.
6.4 If you would like copies of the photos for personal use only please email email@example.com
Returns and Problems
7.1 If you are unsatisfied with the design of the cake please inform me on delivery. At this point there is still time to amend the cake design, so that you are happy with it.
7.2 If you wish to return the cake, please email firstname.lastname@example.org or call 07803827449 at the earliest opportunity. Clearly explain the problem.
7.3 If the cake is damaged before delivery, all efforts will be made to fix the damage.
7.4 Maria Summers Cake Design is not responsible for any damage caused after delivery.
Terms and conditions of our Classes
8.1 All designs learnt at our classes remain the property and copyright of Maria Summers and Maria Summers Cake Design. If you have attended a class you are of course free to use the designs you have learnt for your own cake making, but you must not put the designs together in the same or substantially the same selection as that used by Maria Summers Cake Design
8.2 You agree not to teach others the techniques or designs learnt. All designs, class notes, teaching methods remain the property of Maria Summers Cake Design
8.3 We reserve the right to change the class content at any time.
8.4 Children under 16 must be accompanied by an adult who has also purchased a place at the class.
8.5 Unfortunately, due to the popularity of our classes, no refunds will be given for cancellations or "no shows". Please carefully check the date you are booking before you decide to go ahead. Once booked, a date will not be rescheduled. In the unlikely event that we cancel a class, an offer to reschedule will be made or a full refund given at our discretion. This refund and Maria Summers Cake Design liability is limited to the cost of the class booked and the amount paid for the class only. It does not cover any payments you may have paid for travel, accomodation or other arrangements or any other payment whatsoever.
8.6 If you cannot attend a class you may find someone to attend in your place. You must supply full contact details.
Looking after your Cake
9.1 Please store your cake in the delivery box in a cool room away from direct heat and out of direct sun.
9.2 Please keep pets away from the cake.
9.3 Please do not place your cake in the fridge, as this dries out the sponge and causes the icing to sweat, losing colour and shape.
9.4 Once cut wrap any cut edges in clingfilm to preserve the freshness.
9.5 The cake is best eaten within 48 hours of delivery. However it can last up to a week.
General terms and conditions
10.1 All content of Maria Summers Cake Design's website and Facebook page including, but not limited to, designs, layout, wording, text, photographs, belong to Maria Summers Cake Design and may not be copied, duplicated or used in any format or for any purpose without the express permission of Maria Summers Cake Design and Maria Summers
10.2 All personal details supplied to us are confidential and will not be disclosed to any 3rd party. All such details will be destroyed when they are no longer required
10.3 Maria Summers Cake Design holds all relevant Public Liability Insurance and operates under strict HACCP guidelines for all food production, handling, storage and distribution.
10.4 Maria Summers Cake Design is registered with the local authority and undergoes regular strict inspections in accordance with the law.
Get in Touch
Maria Summers 07803827449 email@example.com
"Just wanted to send you an email to say thank you so much for our wedding cake from the initial consultation right down to the day you was there every step of the way and the cakes tasted fantastic" Sarah and Steve