Maria Summers Cake Design Terms and Conditions

TERMS & CONDITIONS

1. Cakes, confections and products.
1.1 Maria Summers Cake Design will use the very best ingredients it can source. 
1.2 As nuts are used in our kitchen, we cannot guarantee our products are nut free.
1.3 We do not cater for severe allergies of any kind. We can provide cakes that are egg, dairy, gluten free but our kitchen and equipment is not and may have traces of these allergens on them.
1.4 Orders will only be confirmed upon receipt of agreed deposit (30% for celebration cakes under 200 and 50% for celebration cakes over £200 and wedding cakes) or the full payment, whichever we request.
1.5 A non-refundable deposit will be required to secure bookings for a large event or wedding. Full balance is payable not less than 1 month prior to the event.
1.6 All orders are bespoke and made to your exact requirements and so each quote will be individual and relate specifically to that order.
1.7 Once products are collected or delivered, they become the customers responsibility. Maria Summers Cake Design will not be liable for any damage occurring whatsoever.
1.8 Once products are set up at an event or venue, we shall take a photograph and request that someone on the premises signs a form. A copy will be left with that person. We shall not be liable for any damage occurring thereafter.
1.9 Once payment has been made a contract is non-cancellable by the customer. Ordering mistakes such as (but not limited to) date, colour, numbers will not be grounds for a cancellation. If an order date is requested by the customer to be changed following confirmation and acceptance of an order, this may not be possible.
1.10 1.7 Quotes are valid for 30 days from the date of creation. if you choose to proceed with your booking after this period the price may differ as prices are subject to change, this also applies if you change your wedding date from one year to the next as I am subjected to price increases from suppliers etc.
1.11 2.4 All cakes are hand crafted, because of this there may be slight variations in colour and the overall look of the cake.
1.12 2.8 The price  of the redesign of your cake may change due to the worked needed. This can go up or down.
 
 
2. Payments 
2.1 Payments for orders are payable immediately.
2.2 Orders will not be confirmed until deposit/full payment is received
2.3 Wedding bookings and orders over £200 (excluding stand hire or delivery charges) will require a deposit to secure the date with the balance due one calendar month before the event date.
2.4 When payment is received your booking will be confirmed by email or agreed format/medium.
2.5 If another order or booking is received before payment has been made (within any agreed time or within 24 hours), you may lose your place.
2.6 Maria Summers Cake Design will only issue ONE reminder for payments if payment is still not made within 24 hours of the reminder. Dates will be released and reallocated without further notice. Please make a note of all important dates. It is your responsibility to make payment in order to secure your date. 
2.7 Deposits or payments in full are non-refundable, except at the discretion of Maria Summers Cake Design
 
3. General
3.1 All content of Maria Summers Cake Design website including, but not limited to, designs, layout, wording, text, photographs, belong to Maria Summers Cake Design and may not be copied, duplicated or used in any format or for any purpose without the express permission of Maria Summers Cake Design and its owner.
3.2 Maria Summers Cake Design or its owner will not be liable for a failure to perform or a delay due to events outside of its control including, but not limited to:
• failure to receive materials needed due to a 3rd party failure beyond our control
• extreme weather conditions preventing delivery or collection of products, including but not limited to, storm, snow/ice, fire, floods, or any natural disaster whatsoever
• impossibility of the use of any relevant means of transport (for delivery or collection of products or attendance at classes)
• any act, or attempted act of terrorism
• any epidemic or pandemic, or other localised disease or illness, whether previously known or otherwise
3.3 All personal details supplied to us are confidential and will not be disclosed to any 3rd party. All such details will be destroyed when they are no longer required for our records and will only be held for the time they are required.
.3.4 Maria Summers Cake Design holds all relevant Public Liability Insurance and operates under strict HACCP guidelines for all food production, handling, storage and distribution.
3.5 Maria Summers Cake Design is registered with the local authority and undergoes regular strict inspections in accordance with the law.
3.6 These Terms are subject to change at any time without prior notice.
 

4. STAND HIRE


4.1  Stands are hired out at an individual cost

4.2 A fully refundable security deposit of is required to hire a stand. 

4.3 The deposit will be returned in full no later than 3 days after return of the stand as long as the stand is returned in the condition it was borrowed.

4.4  Please do not wash the stand. You may wipe it with a damp cloth if needed.

4.5 Any damage will be assessed and your deposit may be held to cover repairs or replacements.

4.6  All hired items must be returned within 3 days of the event. Unless otherwise stated, it is up to you to return the stand to me.


4.7 If the stand is not returned within 3 days, a further fee of £5 per day will be added until the stand is returned.

4.8 Collection of the stand from the venue is available and will incur a small fee depending on location. Please let me know when ordering.

Publication and Advertising

4.4 The photos taken of your cake before they are delivered belong to the Maria Summers Cake Design.

4.5 The photos will appear on our website, facebook page and any other social media accounts we hold.

4.6 The photos may be used in future publications or advertising.

4.7 If you would like copies of the photos for personal use only please email hello@mariasummerscakedesign.com 


5. COVID-19
5.1 You must confirm 24 hours prior to collecting your products or attending wedding consultations, by email, that you do not display any COVID-19 symptoms (fever/chills, new cough, temperature 37.8 or above, sore throat, loss of smell or taste, muscle aches or a sense of fatigue, or any other symptoms), and you have not been in contact with someone who has suspected COVID-19 for the preceding 14 days. You will not be allowed into the premises (or will be sent home) if it is believed you are suffering with any of these symptoms (or have not confirmed 24 hours before the agreed collection/meeting that you do not have any symptoms) we will cancel your order and you will not be able to re-book or receive a refund.
5.2 We will offer to reschedule on one occasion only, provided at least 24 hours’ notice is given for any of these reasons outlined in clause 4.1. Further cancellations for the same reason will not be valid, and no further rescheduling will be permitted.
5.3 If you do not comply with the return of any requested "Track & Trace", or any other questionnaire or document required at least 48 hours prior to the collection, you will not be allowed to attend our studio, except at our discretion. No refunds or reschedules will be allowed in these circumstances.
5.4 We will always observe social distancing of 2m inside and outside the premises. 
5.5 Please take note of any displayed signs.
5.6 Please wear a face covering ("mask") prior to entering the premises. As Essex is now in Tier 4 it will be necessary to wear a mask at all times. If you have a medical reason as to why you cannot wear a mask, please inform us prior to collection so that arrangements can be made to ensure everyone’s safety. 
5.7 Please sanitise your hands immediately upon entrance with the sanitiser provided.
5.8 Please limit the number of items you bring in with you – only bring essentials and leave all coats and unnecessary bags in vehicles in a safe place.
5.9 In the event of a lockdown affecting Maria Summers Cake Design, we will work with you to rebook your order and offer to move your deposit amount to a future order or arrange a gift certificate for you to use.